Refund Policy

At CoastXCarvings, every item is handcrafted with care and made to order. Due to the personalized nature of our products, we maintain a strict refund policy as outlined below.

 

 

🔒 All Sales Are Final

All purchases are considered final. We do not offer refunds, returns, or exchanges on any items unless they arrive damaged or defective. This includes:

• Custom or personalized items

• Made-to-order products

• Sale or discounted items

Please review your order carefully before submitting. We are not responsible for errors in personalization submitted by the customer.

 

 

📦 Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 3 days of delivery by emailing [Insert Contact Email] with:

• Your order number

• Clear photos of the item and packaging

• A description of the issue

If approved, we will offer a replacement or store credit at our discretion. We do not issue cash refunds.

 

 

🚫 Non-Returnable Items

We do not accept returns for:

• Items that have been used, altered, or damaged after delivery

• Items returned without prior approval

• Items reported as damaged after the 3-day window

 

 

📬 Shipping Responsibility

Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed packages due to incorrect addresses or carrier issues. Shipping costs are non-refundable.

 

 

⚖️ Legal Disclaimer

This policy is in accordance with U.S. consumer protection laws and applies to all purchases made through CoastXCarvings.com. By placing an order, you agree to the terms of this Refund Policy.

 

 

📩 Contact Us

If you have any questions about this policy, please contact us.